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Main Campus:
Norfolk, Nebraska
68702
(800) 348-9033
(402) 371-2020
/
Regional Education Centers:
O'Neill
South Sioux City
West Point

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Online Student FAQ

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Online Instruction

How do I change my password?
What if I forget my password?
What if I am using America Online or CompuServe as my Internet provider?
How do I set up my Browser for Northeast Online Classes?

How do I navigate through Northeast Online?
What if I am trying to access Northeast Online from behind a firewall?
What is the home page of a Northeast Online Class?
What are the online tools and resources?
What are the communication Tools?
What are the course module tools?
What are the student tools?
How is a Northeast Online class structured?
What are the course module components?
How do I print content from the course module components?
How do I send course correspondence (e-mail) messages?
What software do I use to prepare assignments?
Why do the messages in my inbox disappear after I've read them?
Is there a way I can organize my messages?
How do I access Chat?




How do I change my password?
From the myWebCT screen, select the "Change Password" option at the top of the page. A new window will open with text boxes for you to type the old password, the new password, and confirm the new password. When finished, press "Update Password". If you change the password, YOU must remember it. Your instructor or support people will not be able to help you if you forget it.

What if I forget my password?
If you forget your password, click the "I forgot my password" link on the login page. Enter your WebCT User Name, and WebCT will e-mail your password to you at the amyl address you provided when you created your account. If you forgot both your user name and password, there is a link to allow you to enter your amyl address for the account and they will amyl your information to you.


What if I am using America Online or CompuServe as my Internet provider?
If you are using AOL 3.0/4.0 built in browser or the CompuServe 3.0 Client then you will experience difficulty accessing Northeast Online.

  • Download and install a copy of Netscape Navigator 4.X, Netscape Communicator 4.X or Internet Explorer 4.X.
  • Log into your AOL or CompuServe account. Minimize the AOL or CompuServe client.
  • Start your external browser and access the Northeast Online course site.

  • How do I set up my browser for Northeast Online Classes?
    Your web browser will often display a cached copy of a document (i.e. a previous version which has been stored locally on your computer). We recommend that you set your browser to load from the Northeast Online web site every time you visit your course.

    Internet Explorer 4.X

  • Select view.
  • Select Internet Options, then General.
  • In the section titled Temporary Internet Files, press the Settings button.
  • Check Every visit to the page.

    Netscape Navigator 4.X and Netscape Communicator 4.X

  • Select Edit then Preferences.
  • Under Category, expand Advanced by clicking on the +.
  • Select Cache. In the section where it asks about comparing the cached document to the network document, check Every time.

    Because Northeast Online uses Java scripting to display Course Content and the Course Communication Tools, Java must be enabled in your browser.

    How do I navigate through Northeast Online?

    All Navigation Buttons We recommend that you do not use your browser back or forward features to navigate through your course, but use the internal navigation tools available through Northeast Online.
    Home Returns you to the course home page.
    Retrace Takes you to the last page visited.
    Pg back Takes you to the previous page from the page you are in at the course.
    Contents Allows access to the index of the course content.
    Refresh Refreshes the lower frame to display the current page of content. Returns to the learning material after visiting a tool (self-test, conference, glossary).
    Pg. fwd Takes you to the next page from the page you are in at the course.


    We recommend that you do not use your browser back or forward features to navigate through your course, but use the internal navigation tools available through Northeast Online.

    What if I am trying to access Northeast Online from behind a firewall?
    If you are accessing your course from a location that has a firewall you may have some problems accessing Northeast Online. Contact your company's IT (Information Technology) department and discuss the issue with
    them. Make sure you have any problems solved before you take the course if you plan to access it from work.

    What is the home page of a Northeast Online Class?
    The first page you see after you log into your course is the Home Page. The Home Page contains eight tool icons. Five of these icons allow immediate access to important course components. Clustered under the other three icons are additional tools that you may use as a Northeast Online student. The Home Page is also used to display important announcements about the course.

    What are the online tools and resources?

    Course Modules The Gateway to the course modules. Allows access to the index of course content.
    Communication Tools Leads you to the course correspondence (e-mail), course conference (discussion), course chat and whiteboard.
    Quizzes & Assignment Clicking on the Quiz icon will take you to the quiz/test home page All the quizzes and tests are listed.
    Student Tools The entrance to gradebook, student presentations, and password.
    Course Syllabus Contains hyperlinked information pertaining to the course. Includes student and instructor responsibilities and links to other student resources.
    Course Calendar Assignment due dates, test dates, a course module schedule, and other important dates are shown in a convenient calendar format. You can add private entries to the calendar (visible only to yourself). A list of new events pops up when you access the calendar informing you of all the new entries.
    Resume Session The Resume Session tool brings you back to the last course module page that you viewed. A handy tool, use it to pick up where you left off the last time you logged into the class.


    What are the communication Tools?

    Chat Provides real time "text" conversations with other class members.
    Course Correspondence Course e-mail that allows students to send private e-mail message to anybody or everyone enrolled in the class. Using the attachment function allows for the exchange of assignments and projects between faculty and student. It is not a global Internet e-mail service.
    Whiteboard Allows for real time sharing of images, text, and ideas using drawing tools.
    Course Conference The Course Conference (Bulletin Board) provides forums that allow for group discussions about posted questions or sharing ideas about projects and assignments.


    What are the course module tools?

    Search Content Allows you to search the whole course content for a particular keyword.
    Glossary Provides a definition of terms used within the course. If the instructor has not provided content for the glossary, none will appear.
    Course Conference Forums within the class correspondence allow for group discussion about posted questions or sharing ideas about projects and assignments.
    Course Correspondence Course only e-mail that allows students to send private e-mail message to anybody or everyone enrolled in the class. Using the attachment function allows for the exchange of assignments and projects between faculty and student. It is not a global Internet e-mail service.
    Self Test Provides a true/false quiz to assess your prerequisite knowledge of the material contained in the textbook.
    Audio Provides access to audio files that the instructor has associated with the learning activity.
    Movie Clicking on the movie icon lists the video files the instructor has associated with the learning activity.
    My Notes Allows you to make personal annotations for a particular page. These notes are only visible to you.


    What are the student tools?

    Drop Box Allows you to access, download, and submit assignments.
    Gradebook Allows you to review your test and quiz grades.
    Student Presentation The Presentation tool lets you view other students' presentation as well as prepare your own.
    Compile for Printing Allows you to select pages from the course content to print.
    Password Allows you to change your Northeast Online password.

    How is a Northeast Online class structured?
    Your course is composed of Course Modules. To access your course content, click on the Course Modules icon from the home page. You will now see a list of all course content modules.
  • Click on the right blue arrow to expand a module to see the module components
  • Click on the blue down arrow to compress a module to show only the course module heading. If there is no arrow next to the heading, there are no sub-components for this topic

    What are the course module components?
    Each module is composed of six standard components. These are:

  • Objectives: The objectives build upon basic concepts and knowledge derived from the content in the textbook. They are focused on application and problem solving and require you to address real life situations, make important critical thinking decisions and communicate new concepts in meaningful ways.
  • Readiness Assessment Quiz: The Readiness Assessment Quiz is a true false quiz to assess your pre requisite knowledge of the material contained in the textbook.
  • Learning Activities Overview: The learning activity overview page is a bridge from the text to the online activities and provides an advanced organizer for the learning to come.
  • Learning Activities Segment: The learning activities creates a bridge from basic concepts and understanding to application and critical thinking. The activities expand on the basic concepts explored in the textbook, relate concepts in a new way, apply models to decision-making, or require analysis, evaluation, reflection, and action.
  • Homework Assignment: Details further work you should perform off-line as part of the total course of instruction.

    How do I print content from the course module components?
    Use the course compile tool to select the pages to print

    How do I send course correspondence (e-mail) message?
  • Open Course Correspondence and click on the compose button.
  • In the Send to: box, type the login id name of the receiver. If you don't know their login id, click on the Browse button and you will see a list of the names and login id's of all the participants in your class, click on the one you want.
  • To send messages to more than one person, hold down the ctrl key and click on the desired names. Type the subject of the e-mail in the Subject: line. Type your message in the text box.
  • When you are done, click on the Send button. A copy of the message will automatically be sent to your Outbox folder.
  • Click on the Help button in Course Correspondence for more details.

    What software do I use to prepare assignments?

  • Microsoft Word 95 or Higher is the recommended software to use for your assignments.
  • It is strongly suggested that you create a folder on your hard drive and save all assignments to this folder before sending attachments to your instructor. It is also suggested that you save your assignments on a disk.
  • Save files in a Word 97 or 95 .doc format. If software doesn't allow this, then save files in a Rich Text Format (RTF). Be aware that the more complicated the document (tables, graphs,etc.) and the more "distant" from a true Windows 95/98 application, the software application used to create the document is, the less likely the attached document will maintain it's proper formatting.

    Why do the messages in my inbox disappear after I've read them?
    The mail is still in your inbox, even though you may not be able to see it. Click on Show All on the menu on the left-hand side of your screen. All of your inbox messages will then appear.

    How do I forward messages to my Instructor?
    Follow the same steps to send a message , but click on your Instructors in the Browse menu.

    How do I forward messages I have already sent?
    When you send messages, copies of your sent messages will go directly to your outbox. To find your outbox, click on Course Correspondence on the home page

  • On the menu that is on the left-hand side of your screen, click Folders. Click on Outbox.
  • Click on the message you would like to forward. At the menu at the top of the message, click Forward. Click Browse to find the name of the person to whom you wish to forward the message. Click Send.

    How do I open an e-mail attachment?
    When you receive a message with an attachment, the word Attachments will appear at the top of the message when you open it.
  • Double click on Attachments, and a dialogue box will appear that will ask what you want to do with the file.
  • If you want to save it and view it later, select Save to Disk (remember where you save it!) and click on OK.
  • If you want to view It immediately, select Open it and click on OK.

    Is there a way I can organize my messages?
    You can create new folders in Course Correspondence. For example you could create a folders for Homework and Assignments.
  • From the course home page, click on Course Correspondence.
  • Click on Folders from the menu on the left-hand side of your screen. All your current folders will be listed on the right.
  • Click on New Folder on the menu at the top of your screen.
  • Type in the name of your new folder and click Continue.
  • Repeat the direction to create as many folders as you need.
  • To move a message into a folder, click on the selection box next to the message and then click on Move on the menu at the left-hand side of the screen.
  • When the next screen pops up, select the folder you wish to move the message to and click on Move

    How do I access Chat?
    If your Instructor chooses to use this feature then information will be provided.

     

    Downloads
    I registered for an online class.doc
    login to Online Course.doc
    Succeeding in Online Courses.doc
    Welcome Letter.doc

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    More Information

    Online Technology Support
    (402) 844-7135
    webcthelp@northeastcollege.com