Course Description: Discussion of responsibilities encountered by the secretary. Special emphasis on administrative secretarial duties, such as work organization, problem solving, communication, execution of secretarial responsibilities. See HawkNET for call number.

Course Objectives: Upon completion of the course, the student will be able to:

1. Develop the knowledge that will be demanded on the job for the office assistant in a changing work environment.
2. Develop the skills that will be demanded on the job for the office assistant in a changing work environment.
3. Develop the communication, human relations, and time and stress management skills, which will assist the office assistant in a changing work environment.

Content Information:

The final grade will be comprised of all test scores, discussion board responses, chat line, correctly submitted weekly assignments, midterm test, and the comprehensive final. All assignments must be submitted through the student “Assignment Center” by the assigned due date or they will not be graded. No late assignments will be accepted. All assignments must include the first and last name of the student, Chapter and Exercise number, and the date.

Objectives Chapter Tests	30 percent of final grade
Midterm Test	10 percent of final grade
Comprehensive Final	20 percent of final grade
Weekly Assignments	20 percent of final grade
Discussion Board	20 percent of final grade

Course Expectations: Upon successful completion of this course, students will be able to:

1. Define key terms relating to the administrative professional.
2. Develop knowledge of the administrative professional environment of today.
3. Identify qualities and skills necessary for the administrative professional.
4. Develop an awareness and understanding of a culturally diverse work force.
5. Identify types of discrimination and steps that may be taken to counter discrimination.
6. Identify methods of information creation.Classify computer systems.
7. Describe and use basic software functions.
8. Become familiar with the use of centralized and decentralized copy centers.
9. Identify the characteristics of an effective letter.
10. Prepare business reports and presentation drafts.
11. Use reference sources.
12. Develop and use proper telephone techniques.
13. Use a telephone directory correctly.
14. Develop an understanding of the types of telephone systems, equipment, and features available.
15. Define the causes of stress.
16. Identify stress reducers.
17. Determine the importance of utilizing time well.
18. Establish effective time management techniques.
19. Efficiently handle incoming and outgoing mail.
20. Identify classes of mail and determine which class should be used when preparing outgoing mail.
21. Develop an understanding of electronic message systems and use selected systems.
22. Become knowledgeable about travel options.
23. Prepare itineraries.
24. Know what duties should be performed while the executive is traveling and when the executive returns.
25. Identify the responsibilities of an office assistant when meetings and conferences are held.
26. Identify alternatives to meetings and conferences.
27. Recognize the importance of ethical behavior within the business environment.
28. Identify ergonomic factors that contribute to good working conditions.
29. Develop strategies for success in the job search process.
30. Determine some characteristics that will help you continue to be successful on the job.

Student Requirements:

1. Have a valid e-mail address
2. E-mail the course instructor prior to the first day of class
3. Have access to the Internet
4. (quantify) Hours a student is expected to work in the course
5. Must obain required access codes, books, lab supplies, and supplemental maerials
6. The student must have computer literacy skills to:
• Save and retrieve files to a location
• Download, save, and open files from a source
• Locate and submit files with an attachment
• Create, edit, save, and retrieve files from a location
• Participate in an online chat room environment
• Navigate the Internet to reach a web site or search the Internet
• Create, open, and read e-mails and attach files in an e-mail
7. Students are strongly encouraged to take the online tutorial and/or non-credit online preparation course.
8. Have adequate computer operating hardware
   (see online course information on the website for hardware requirements)

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Tuition and Fees
http://www.northeastcollege.com/PS/Costs/tuition_and_fees.php
Online Admission
http://www.northeastcollege.com/hawknet.php